- Cancellation fees
some rare cases (periods of annual or special
festivities for example) the cancellation fees
could be higher than the table above. The
difference between the new actual charges
indicated before your reservation and the charges
indicated above would not be reimbursed by the
insurance in the event of cancellation.
In this case, we indicate it to you on your
estimate and on your invoice.
- A justified cancellation
is understood to be justified as indicated in
paragraphs 9C and 9D below.
- An unjustified
cancellation of a reservation already confirmed
is not refundable in any case.
Re-calculation of the price
In the event of the
cancellation of one or more participants, and in
the event that the circuit is maintained for the
other participants; the price / person of the
tour could (in some cases) be recalculated.
- Depending on the new
number of participants
(for example a trip booked in a group of 20
people with 18 cancellations)
- In the event that the
cancellation is not covered by our insurance
- Depending on the date on
which this possible cancellation would take place
(example: cancellation occurs +30 days before
arrival in Asia and therefore with too few
cancellation fees covered by the Chapter 9
We can guarantee you the
reimbursement of the amount of sums already paid
to HST (1)
concerning the price of your trip in the event of
justified cancellation of your trip.
Valid for our trips to
Thailand for any reservation at least 90 days
before 1st service
Service / ASTE Discovery
New Connecting Solution
Cost of this cancellation guarantee
+3% (three percent) of the
total amount of services purchased.
- The price of the
subscription of the insurance of 3 percent of the
price of the trip.
(this is indicated on your invoice)
- The cost of requesting
modification by the customer of a reservation
Conditions for reimbursement
- Have subscribed and paid
- Booking less 90 days before the first service
- Booking after your flight international is
- Cancellation occurring
before 12:01 a.m. on the scheduled day of your
first service reservation in Asia with Hansathai
- Notify us of the
cancellation "as soon as possible".
- Justify the reasons for
(medical certificate, certificate of
hospitalization, certificate of emergency service
as a firefighter, etc.).
(accident or death)
- Of the person registered
for the trip and having subscribed to this
- From her spouse.
- Of these direct ascendants or descendants.
Destruction by fire
Accidents or natural elements
Professional or private
premises that the travel participant occupies as
owner or tenant; provided that the premises are
destroyed to more than 50% and that this damage
was not voluntarily caused by one of the persons
designated by this contract or participating in
A serious illness is a
deterioration in health duly certified by a
competent medical authority, formally prohibiting
leaving the room and requiring the absolute
cessation of all professional or other activity.
Cases of exclusions
- Death following treatment during the 3 months
preceding your reservation.
- Illness, accident of
which the person registered for the trip knew of
the existence at the time of booking the trip and
that this illness or accident required treatment
within a period of three months preceding the
- State of pregnancy and
any possible complications due to this state.
- Need to perform a cure,
an aesthetic, psychic or psychotherapeutic
treatment, including nervous depression.
- Alcoholism, drunkenness,
the use of medicines, drugs and narcotics.
- Against indication of
vaccination or air travel.
- The non-compliance of
administrative documents (passport, visas,
vaccinations, etc.), even if this problem
followed a loss or theft.
- Cancellation of the trip
by the customer for the sole reason that the
destination is not recommended by Ministry of
Foreign Affairs of Western countries or following
the dissemination of "information"
generally preferentially catastrophic (radio,
television, newspapers, internet, opinion of
friends claiming to be well informed...).
Period of validity
The guarantee of reimbursement of sums already
paid applies from the first sum paid as a deposit
or balance of our invoices and in the event that
the insurance premium of 3% of the total amount
of the cost of the trip will have been paid for
by the subscriber (or offered by Hansathai Travel
during the promotional period, for example,
indicated on your quote and your invoice).
This guarantee of
reimbursement of sums already paid expires at
12:01 a.m. on the scheduled day of your first
service reservation in Asia.
Document to communicate to us
An official certificate making your trip
impossible (medical certificate, insurance
certificate reporting the destruction of your
home, death certificate, etc.).
This certificate must be sent to us as soon as
possible upon knowledge of the fact which
justifies the cancellation of your trip.
FOR TRAVEL AGENCIES
The cancellation fees that
will be retained by Hansathai Travel Service LP
in the event of cancellation of a reservation
made through the travel agencies (europeen per
exeample) are those indicated by this travel
agency to these own customers in these own
At a minimum, they can never be less than the
cancellation fees indicated in paragraph
luggage insurance... is probably already taken
out by you because it is integrated into your car
insurance, your home insurance, your personal
insurance... is also for holders of certain
credit cards, even if the trip is not purchased
with this credit card or if only your
international flight was purchased with your
credit card (to be confirmed by your insurance
company and/or your bank)...
In case you need additional insurance or if you
live in a country in which Thailand is not
covered by your own insurance:
- 3 Thai Insurances offer the same contract which
therefore covers: accident, luggage...
We remain at your disposal for any further