Version
francaise
 CLIC
 BOOKING
- Photocopy of your
passports
(if train tickets, plane tickets...
included in our services)
- Date + flight number +
hour arrival / departure flight
(if airport transfer included in our
services)
(your flight reservation must be
confirmed)
- Name + tel + e-mail of
responsible participating in the trip.
Optional
- The telephone number of your personal
insurance.
- Person to contact in case of illness or
accident and in case you cannot do it yourself.
 PROCESSING
of your RESERVATION
We open a GUEST SPACE
dedicated to your file
(3-digit code).
We control your
Reservation Order
Your reservation correspond with our automatic
quote software or our personalized quote.
- We make local
reservations and inform you by e-mail, etc...
In your Guest Space :
- We update your invoice
(which contains the iPay for the
balance if it is necessary)
- Amount received or to be received and balance
amount and date of paiements.
Specificity for plane
tickets, cruises, Peak Season dates...
- Reservation conditions and specific
cancellation fees may exist.
- They are then indicated on the page of each
service on our website or on your personal quote
in your Guest Space.
 PAYMENT TERM
Payment of the
deposit
- At the reservation
- By Visa or Mastercard credit card
- Via iPay online payment on our website
Balance payment
- To our driver
- Cash Thai Baht
- At the start of our service
Upon receipt of
payments
- We send you by e-mail the receipt printout from
our bank
- Your invoice is updated with the mention
"pay the..."
Contractuel
Commitment
CANCELLATION
The payment of the exact
amounts indicated on our invoices (without any
deduction) and on the exact dates indicated on
our invoices for deposit(s) and balance of the
price of the reserved services are the conditions
which make our commitments contractual.
- The non-payment of the
exact amounts indicated and/or on the deadlines
indicated ; are causes of cancellation which
involve the costs of cancellation.
- The costs in the event of
cancellation "for non-payment" of the
amounts indicated on the invoice and/or on the
dates indicated on the invoice are at least 30
percent of the price of the services initially
reserved.
From D-30 of the first service, the costs are
identical to those indicated in the table below
in paragraph "8".
 FEES, TAX
All of our full trip rates
already included all fees.
- Only for train or bus
tickets; sold without HANSATHAI trip ; the amount
of administration fees is clearly indicated
separately on our website and on our invoices.
Our rates are presented ALL
TAXES INCLUDED,
Service, tax and breakfast included with hotel
nights
(unless specifically mentioned)
INCLUDED
by Hansathai
- The VAT (VAT) is in Thailand of 7 %
- The obligatory "Service" in hotels is
10 %
BANK FEES
- The bank fees are at the charge of the
customer.
FREE iPay
For our rental vehicles and private drivers ; our
offering Thai credit card payment fees.
It's offered fee is 5% of the iPay amount (inclus
dans nos iPay).
 MODIFICATION FEES
Any reservation
modification, requested by the customer and
occurring AFTER the date of confirmation of the
initial reservation, involves additional
management costs for your file.
Amendment Fee =
2,000 Baht / File
- For each new request for
modification of a file already reserve
- No refundable in any case when you cancel your
reservation
This amount does not take
into account any "CANCELLATION COSTS"
for services already reserved (train ticket,
plane ticket, hotel night, etc.) that you would
have asked to cancel or, of course, the cost of
new services if you want booking of other
services.
 CHANGE OF YOUR
RESERVATION DATES
In the event that you ask
us to change the dates of your reservations, your
initial reservation will be considered as a
cancellation incurring the cancellation fees
indicated in chapter 8.A.
Your new reservation dates will then be
considered as a new reservation.
 MODIFICATION
DURING THE TRIP
No reservation modification
will be possible 72 hours (excluding Saturday,
Sunday, local and international public holidays)
before the start of our services in Asia.
- In the event that you
cancel one of the services included in your
program during the period indicated above, no
refund can be granted to you in most cases.
- If, after your arrival in
Asia, you want different or additional services
to those you have already reserved, you will have
to negotiate them on the spot with the local
service providers, with the help (if possible and
if you wish);
* From your guide
* From our Assistance-Translation service
- You will, of course, have
to pay the cost of the new prestation on site.
 CANCELLATION FEES
Specificity for reservation
made through a travel agency (from Europ for
example); see paragraph "9" below.
8.A CANCELLATION
INSURANCE
- For a complete trip with
Hansathai Tavel
- All types of transport, guide, visits, lunch,
hotels...
- From arrival to departure from Thailand
Valid for our trips to
Thailand for any reservation at least 90 days
before 1st service
Cancellation insurance
OFFERED
|
SPECIFIC CASE
