Si vous avez une reservation avec nous ; HANSATHAI VOYAGE ; vous disposez obligatoirement d'un code Espace Client.

Dans votre ESPACE CLIENT ; cliquer sur :

Dans votre ESPACE CLIENT ; cliquez sur

ou sur toutes les pages de notre site web
cliquez sur

Entrez, l'un apres l'autre, votre code personnel a 3 chiffres sur le numerateur comme ci-dessous :

? ? ?

Vous avez alors acces aux 2 numeros de telephone de la personne responsable de votre dossier.

Un service d'Assistance trilingue tres efficace (Thai - Anglais - Francais) ; qui vous permet d'etre en contact pendant toute la duree de votre voyage avec une personne responsable de votre dossier chez HANSATHAI TRAVEL qui connait bien votre dossier, qui est a votre service pour toute traduction thai-francais-Anglais ou pour modifier votre reservation ou pour toute information ; pour vous aider et apporter une reponse professionnelle et efficace a toutes vos questions.

Moins urgent ?
par mail :

assistance.hansathai@gmail.com

Vous devez fournir votre code de reservation personnel.

WARNING
This "Assistance-Translation" service is available to facilitate, if necessary, the normal progress of your trip to Thailand during the time of the services included in your trip with Hansathai Travel Service.

- This service cannot assist you in the event of a medical emergency.

Indeed, in the event of a medical emergency, it is your personal Repatriation-Assistance insurance (included in the contract for your credit card, your car insurance, your civil liability insurance, your home insurance, etc.) that must take the responsibility of choosing the organization necessary to solve, in the best way, your medical emergency problem.

Not following the instructions of your personal Repatriation Assistance Insurance "to the letter" would expose you to the risk that it will contractually disengage from your problem.

- It is your Repatriation Assistance Insurance which is the most competent to solve your medical emergency problem in the most effective way (because of these local representatives in each tourist region, because of its medical expertise, because of its selection of partners such as hospitals, doctors, airlines, etc...).

- At first it is for example during the night, with the reception of your hotel, that the first contact is made with a doctor who will possibly diagnose the medical emergency.

The hotels know perfectly well the best and fastest way of doing things because of the proximity and experience with the infrastructures and competent doctors of each region close to each hotel.

- The medical corp in Thailand is particularly well trained and more particularly in case of emergency; even though the buildings are not necessarily of the usual design of Western medical structures.
The staff is very willing, very competent and therefore very efficient.